faqs
Shipping
We offer free domestic shipping (USA) for orders $50 and over. Orders $49.99 and under there is a flat $5 shipping fee. We ship to USA and limited international countries. Tracking is sent with all orders. Please refer to our shipping policy for other shipping question. For those customers with less secure mailboxes, we offer signature required deliveries. Please refer to our signature required terms and conditions for further information.
Online Website Returns
Please use our returns portal to initiate a return. Please refer to our refund policy for questions regarding returns.
Venue or in person Returns
All sales made in person are FINAL. This includes but is not limited to damaged items, misprinted items and incorrect sized items.
Sizing
Our sizing is standard and we provide most unisex options. Most apparel items will have a size chart. Jersey size charts can be found here.
Where is your merchandise made?
All our items are designed in the USA. Printing & embroidery are done in the USA. Blanks are purchased in the USA. Custom items are produced in USA or sometimes internationally in China, depending on the item and timeframe for release. Steph Griffith manages all aspects of the merchandising business from design to production.
Private events/ weddings
Please reach out to the contacts under the "booking" section to get information regarding private events and weddings.
can Gryffin shout out on stage during a performance?
Please do not ask anyone on our team for on stage shout outs during headline or live show performances. For club gigs and DJ sets, feel free to ask for a shout out with a seriously convincing email to hello@gryffinofficial.com. Other motivators ($) help with convincing.
Will Gryffin make me a Cameo style video?
Depends on how convincing you are! Please send requests to hello@gryffinofficial.com.
21 and up events
If you are under 21, please do not ask us to make an exception by allowing you into a 21 and up event. We do not think the police would appreciate it if we asked a member of our team to commit a misdemeanor and/or felony by sneaking underage patrons into 21 and up events. Gryffin plays at several under 21 events throughout the year :)
Fan Mail
Feel free to send fan mail to hello@gryffinofficial.com. If you would like to snail mail something, please reach out to hello@gryffinofficial.com for a PO Box mailing address.